While we hope that you love your new items from The Walnut Tree Shop, we recognize that this is not always the case. Please read more about returns and exchanges below.

Return & Exchange Policy

Our Policy

Given that we are a small volume retail company offering unique specialty items, the cost of excessive returns can affect our viability as a company. However, we will gladly accept a return on any item if the item’s return postmark is within 7 days of your receiving it. (This does include Saturdays and Sundays). In addition, we will accept a return on any full priced item within 14 days of receiving it for an exchange or store credit. Each item must have the original tags on and in place and be in new condition. Each item must not have been warn, soiled, or damaged in anyway. We will accept your return for store credit or for a full refund in the original form of purchase. Sale items are considered final and cannot be returned. A 10% restocking fee with be retained for all returns.

How to Start a Return or Exchange

Customers returning items are required to pay the postage for the return of items following the below steps:

STEP 1: Read our Returns Policy (see above) to ensure you are in agreement with our terms and conditions

STEP 2: Package the goods in a secure and protected manner including your returns note or a copy of your packing slip / invoice and the reason for your return *please note if payment was taken via Paypal, a returns slip may not be included in your parcel.

Our shipping address is:     21358 Hwy 99E, Aurora, OR 97002

STEP 3 (For exchanges only): If you’d like an exchange, please include your preferred size so we can ensure availability of stock

WHAT TO EXPECT

You will be sent a verification email once your return has been received and the refund payment has been processed. This typically takes 7 days to be refunded and in most cases is made within 2-3 days. Returns remain your responsibility until they arrive in our store – we strongly advise that you insure your items when mailing back to us as we cannot be responsible for items lost in transit.

DEFECTIVE ITEMS

We check all our pieces before leaving the premises to be sure our customers receive items in perfect condition. On the rare occasion that your item is faulty, damaged, or incorrect we will provide you with a shipping label FREE of charge provided via email.

Any product with a manufacturing fault will be replaced in accordance with the manufacturer’s guarantee on a like-for-like basis only. We reserve the right to reject any “faulty” product if we consider the complaint to be unreasonable, unjustified, or of the customer’s negligence or making.